FAQs

Our formulas are crafted with lightweight, non-comedogenic, and 100% cold-pressed botanical oils. They are balanced to nourish dry strands and repair the skin barrier without clogging pores or feeling greasy, making them suitable for all hair and skin types, including sensitive skin.

No. We follow a strict zero-compromise clean standard. Every blend is free from parabens, sulphates, silicones, mineral oil diluents, and synthetic perfumes. The aroma you experience comes entirely from pure botanical extracts.

Because we rely on active botanical nutrition rather than cosmetic silicones, hair and skin repair happens at the cellular level. Most customers notice improved softness and hydration within the first 1 to 2 weeks, with visible root strength, reduced breakage, and natural glow appearing around 4 to 6 weeks of consistent use.

Since our botanical formulations are unrefined and freshly blended in small batches without heavy chemical preservatives, they have a shelf life of 12 to 24 months from the date of manufacture. Store your bottles in a cool, dry place away from direct sunlight.

We accept all major payment modes, including UPI (Google Pay, PhonePe, Paytm), Debit/Credit Cards (Visa, Mastercard, RuPay), Net Banking, and popular digital wallets.

Yes, Cash on Delivery is available across most serviceable pin codes in India.

Absolutely. All transactions are processed through 256-bit encrypted, PCI-DSS-compliant payment gateways. We never store your card numbers, CVV, or banking credentials

If an amount is deducted during a failed transaction, banking networks typically auto-reverse it within 3 to 5 business days. If you do not receive an order confirmation email or refund within that period, share your payment reference ID with our support team, and we will verify it immediately.

Orders are packed and dispatched within 24 to 48 hours. Metro cities typically receive deliveries within 2 to 4 business days, while non-metro and regional locations take approximately 4 to 6 business days.

Once your parcel is handed over to our courier partner, you will receive an SMS and email containing your live tracking link and AWB number to monitor your package in real time.

We offer Free Standard Shipping on all orders

While we pack every glass bottle with multi-layer protective materials, transit mishandling can occasionally happen. If your parcel arrives damaged or leaking, simply share a quick unboxing photo or video with our team within 48 hours of delivery, and we will send a free replacement without delay.